HUBUNGAN RESPONSE TIME DENGAN TINGKAT KEPUASAN PASIEN DI INSTALASI GAWAT DARURAT (IGD) RUMAH SAKIT BHAYANGKARA POLDA DIY

Background: Response time is the speed in handling patients, calculated from the time the patient arrives until the treatment is carried out, a good response time for patients is ≤ 5 minutes. Response Time with standardized speed handling can be a good service process in the ER so that patients can feel satisfaction from nursing services. The results of interviews with 10 patients who visited the ER showed that 40% patients said that because of the long queues they were not satisfied with the nurses’ inaccuracy in providing services because they were not handled immediately by nurses. Therefore, a fast response time was not achieved

Objective: This study aimed to determine the relationship between Nurse Response Time and Patient Satisfaction Levels in the Emergency Installation (IGD) Bhayangkara Polda Hospital DIY.

Methods: The research design used an analytical survey design with a cross sectional method. The sampling technique in this study used accidental sampling with 49 respondents as a sample of patients seeking treatment at the ER Bhayangkara Polda Hospital, Yogyakarta. The number patients in September were 485 patients. The instruments used were the Nurse Response Time observation sheets and the Patient Satisfaction Level questionnaire sheets

Conclusion: It is hoped that the nurse's response time will be improved in carrying out service actions to improve the quality of hospital services so that the level of patient satisfaction is better.